An always-on digital worker for your pharmacy.
TJM Custom Bot sees your PMS screen, understands the workflow, and enters data the way your best technician would. Built for compounding, specialty, long-term care and complex retail.
The AI agents hundreds of pharmacies rely on
Solutions
Built for complex pharmacy operations.
Compounding
Specialty
Long-term care
Complex retail
What it does
Your work doesn't stop at the PMS. Neither does your bot.
The core operational work
Prescription intake, data entry, refill management and patient communication.
Workflows that span your systems
The workflow doesn't stop at the PMS. The bot follows it into portals, CRMs and shipping platforms, and back.
Pharmacy management systems
Portals
CRMs
Shipping platforms
Handles the work that doesn't fit a standard queue.
Features
Any intake source
New scripts and refills from e-scripts, faxes, phone and IVR
Any queue
Including work outside the standard fill path
Standard insurance rejections
Refill too soon, prior auth, plan limitations and more
Multi-condition logic
Rules depending on drug, insurance and prescriber together
Facility rules
Configured facility by facility
Compound routing
Preparation handling and routing rules
Custom reporting
Data-export pipelines into the rest of your stack
Scales with you
New PMS connections and multi-location rollouts
The Dual-Expert Model™
Every implementation pairs a pharmacist with an engineer, ensuring a deep understanding of your operations and an automation that works for you.
When in doubt, it skips
When it isn't confident, it stops rather than guessing. Judgment calls stay with your team.
How it works
From your queue, across your systems.
Picks up the work
From any intake source or queue, day and night.
Follows it across systems
Into portals, CRMs and shipping platforms, and back.
Keeps your team in the loop
When it isn't confident, it stops and hands the call to your team.
"Our turnaround time is the lowest it's ever been, and patients get texted for payment right away instead of waiting hours."
Frequently asked questions
Yes! TJM Custom Bot is vendor-agnostic and works directly in your PMS interface, reading the screen the way a technician would, so no APIs or system replacements are required.
Traditional RPA breaks when UI elements change. TJM Custom Bot uses AI agents that understand what's on screen the way a human would, adapting to layout changes, pop-ups, and updates without reprogramming.
Absolutely. TJM Custom Bot operates entirely within your infrastructure with zero data retention, ensuring full HIPAA compliance and patient data privacy.
Most bots are fully configured and live within 4 weeks. LTC operations with facility-level complexity typically take 8–12 weeks.
TJM Custom Bot flags exceptions or incomplete data for your staff to review, ensuring accuracy while saving significant manual effort. Our support team monitors and resolves issues proactively.
No. Our team handles the setup, then 90 days of intensive optimization and ongoing strategic enhancements, so you don't need additional IT resources.
What's the workflow
eating your team's day?
Book a demo and see how TJM Custom Bot takes it off your team's plate.
Book a demo
