Your pharmacy's phone lines. Handled.
VoiceAI handles inbound and outbound pharmacy calls with natural conversation — refill requests, appointment confirmations, order status, and more. 24/7. HIPAA-compliant. No hold time.
Book a demoPharmacy-native voice AI
VoiceAI is not a generic call center bot repurposed for pharmacy. It's built from the ground up for pharmacy phone workflows — refills, order status, patient outreach, and payer calls.
Natural conversation, not phone trees. Patients talk to VoiceAI the way they'd talk to your staff. Complex questions get routed to the right person with full context.
PMS-agnostic. Works alongside your existing systems without APIs or integrations to maintain.
Inbound — every call answered
No hold time. No voicemail. No missed calls. VoiceAI handles routine inbound calls so your staff focuses on patients at the counter.
Refill requests
Patients call, VoiceAI processes the refill request and updates your PMS. No hold time, no voicemail.
Order status
Patients check on their prescription status without tying up your staff. Real-time PMS lookup.
Store information
Hours, location, services — answered instantly, 24/7.
Smart routing
Complex questions get routed to the right person. Everything else is handled automatically.
Outbound — calls your team shouldn't be making
Refill reminders, appointment confirmations, and payer calls. VoiceAI makes the calls, logs the results, and keeps your staff off hold.
Refill reminders
Automated outbound calls to patients when refills are due. Confirmed, logged, and compliant.
Appointment confirmations
Confirm upcoming appointments and reschedule when needed — without your staff making calls.
Med sync coordination
Coordinate medication synchronization across multiple prescriptions with automated patient outreach.
Benefit investigation & PA status
Outbound calls to payers for BI and prior authorization status updates. Your staff stays off hold.
How VoiceAI works
- Pharmacy-native AI. Trained on pharmacy conversations, not generic customer service. Understands pharmacy terminology, workflows, and context.
- PMS-agnostic. Works alongside your existing pharmacy management system. No APIs to build or maintain.
- Natural conversation. Patients talk naturally. VoiceAI understands intent, not just keywords. No phone trees or "press 1 for..." menus.
- 24/7 availability. Calls answered and made around the clock. After-hours calls handled automatically, not sent to voicemail.
Who VoiceAI is for
Every pharmacy segment has phone workflows that drain staff time. VoiceAI handles each one differently.
Stop staffing your phones. Start automating them.
See how VoiceAI handles your pharmacy's inbound and outbound calls — 24/7, HIPAA-compliant, no hold time.
Book a demo
Our data-entry bot revolutionized how we handle high volumes of new prescriptions. With TJM's help refining accuracy, our staff now focuses on what matters most — patient care.
The bot completely eliminated a full step in our workflow — pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.
TJM's AI automations streamlined our operations, reduced errors, and boosted efficiency across the board. Their seamless implementation and ongoing support make them an exceptional partner.
TJM Labs built our virtual AI agent, Cindy, who now handles 50% of our phone calls and appointment scheduling. Their team's organization, punctuality, and ability to deliver exactly what we needed have been outstanding.
Before TJM Bot, our technicians processed 700–800 orders per shift — now one bot averages 4,000 orders daily, and we run two of them. It's dramatically boosted efficiency, reduced errors, and become an essential part of our pharmacy operations.
Our data-entry bot revolutionized how we handle high volumes of new prescriptions. With TJM's help refining accuracy, our staff now focuses on what matters most — patient care.
The bot completely eliminated a full step in our workflow — pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.
Frequently asked questions
No. VoiceAI uses natural language processing for conversational interactions. Patients experience a natural phone call, not a phone tree or robotic voice.
Yes. All patient interactions are documented and logged automatically — meeting URAC requirements for specialty pharmacy accreditation.
VoiceAI is PMS-agnostic and works alongside your existing systems. Refill requests, order lookups, and other interactions sync with your pharmacy workflow.
VoiceAI handles routine calls automatically. Complex or clinical questions are routed to the right staff member with full call context — so your team picks up where the AI left off.
Yes. VoiceAI answers calls and makes outbound calls around the clock. No after-hours voicemail, no missed calls.
Absolutely. All calls are handled with full HIPAA compliance, including encrypted data handling and zero retention of patient health information.
Stop hiring more. Start automating smarter.
Let's show you how AI agents handle your admin backlog—without changing your software or your workflow.
