10x ROI in Pharmacy Automation: LinkRx’s Journey to Efficiency and Growth

Objectives

LinkRx sought to:

• Eliminate staffing bottlenecks in prescription order management
• Reduce manual processing time per prescription
• Improve workflow efficiency and accuracy
• Achieve payroll savings and ROI through automation

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Challenges

• Rising prescription volumes strained staff and limited growth.
• Manual data entry and administrative tasks created bottlenecks, increased labor costs, and diverted technicians from patient-focused work.
• Scaling operations without adding headcount was unsustainable

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Solutions

TJM Labs deployed 8 AI-powered automation bots through its Dual-Expert Model™, pairing pharmacists and engineers to ensure seamless integration with LinkRx’s workflows.

The bots took over repetitive administrative tasks like intake, fax processing, and demographic updates, freeing staff for higher-value responsibilities

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Results

• 6,640 prescriptions processed daily – significantly outpacing manual staff throughput and ensuring faster, more accurate order completion.
• $1M annual payroll savings – easing staffing challenges while maintaining service quality.
• 10x ROI on automation investment – LinkRx achieved a return far beyond its initial spend, making automation one of its highest-yielding improvements.

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Customer Impact

“TJM has completely transformed our pharmacy operations. What used to require multiple shifts of technicians is now managed with precision by automation, letting our staff put patients first. The reliability and scale we’ve gained are unmatched.”