Gifthealth: Scaling to 25,000+ Prescriptions per Day with AI Automation

Objectives

Gifthealth set out to scale operations to handle rapidly increasing prescription volumes without being constrained by manual processes. Their goals were to:

• Reduce inefficiencies and minimize errors
• Free staff capacity from repetitive tasks
• Enable technicians to focus on higher-value patient care

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Challenges

• Manual processes slowed scalability
• Rising prescription volumes placed heavy demands on staff
• Repetitive, low-value tasks consumed technician time
• Risk of human error in prescription and patient information handling

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Solutions

TJM Labs implemented a suite of automation tools designed to eliminate bottlenecks and accelerate workflows, including:

• Automated electronic and fax prescription entry into the pharmacy management platform
• AI-powered voice agents to securely manage patient interactions
• Tools to automatically update patient demographics from existing web portals
• Streamlined solutions for label printing and instructions

In total, 150 active bots were deployed, each performing the work of four technicians.

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Results

1. 25,000+ prescriptions per day
   • Automation now handles the majority of prescription entry and processing, dramatically reducing staff workload while ensuring accuracy at scale.
2. $25M in annual savings
   • Streamlined workflows and reduced reliance on manual labor delivered substantial cost savings that directly strengthened the bottom line.
3. 25x ROI on automation investment
   • Efficiency gains and cost reductions produced a return many times over the initial investment, making automation one of the organization’s most impactful initiatives.

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Client Perspective

“TJM Labs helped us scale prescription volume without scaling headcount. Their automation has become a cornerstone of how we operate.”

- John Romano, President, Gifthealth